Policy:

If you're not 100% satisfied with your purchase we'll be more than happy to have it back for a refund.

Please ensure the following when returning:

• Your items are returned within 30 days of receipt.
• All packaging is intact, and labels are attached to items, with items remaining unworn and unmarked, in ‘as sold’ condition.
• Items are packaged securely to ensure that they arrive back with us undamaged. The liability of the goods remains with you until we are in receipt of the goods.

How to Return:

We offer a free returns service with Royal Mail however you may return your order to us in person at our Ambleside store or via a different courier at your own cost. Please note that if you choose to use a different courier we will not cover the cost of the return unless the item is faulty or you have received the wrong product.

You can return your Epicentre order for free via one of 10,500 Post Offices on a fully trackable service. Please ensure that you package the items securely.

 If you do not have access to a printer your local post office can print the label for you. If the Royal Mail website is not accessible, please try again later.

Only orders that meet the following conditions may be returned using Royal Mail Tracked Returns

• Returned parcels must have specific dimensions no larger than 61cm L x 46cm W x 46cm D
• Returned parcels must weigh no more than 20kg
• No aerosols or combustible products
• Do not affix the Royal Mail returns label to the product packaging (shoe boxes etc.)

Our returns address is:

Returns, The Epicentre, Compston Road, Ambleside, Cumbria, LA22 9DR

Exchanges:

If you would like to exchange an item please place a new order with the required item and return your original purchase separately. With stock moving fast this ensures that you secure the item that you want and you will have it with you much sooner.

Faulty Items:

If you have a manufacturing issue with a product you have bought either in store or online then you can place a warranty claim using the steps below, where our expert team will be able to guide you further.

1. Email info@theepicentre.co.uk 
2. Please send us a picture of the issue and a short paragraph explaining the problem
3. Please also send proof of purchase. This can be a picture of a receipt or an attached order confirmation
4. Let us know whether you would like a replacement or credit