Warranty at The Epicentre
If you have a manufacturing issue with a product you have bought either in store or online then you can place a warranty claim using the steps below, where our expert team will be able to guide you further.
- Email firstname.lastname@example.org
- Please send us a picture of the issue and a short paragraph explaining the problem
- Please also send proof of purchase. This can be a picture of a receipt or an attached order confirmation
- Let us know whether you would like a replacement or credit
What fault is included in a warranty claim?
Our warranty policy only covers issues that are manufacturing errors, we cannot cover fair wear and tear damage.
When will I receive my replacement item?
Please note that as we have to liaise with suppliers this can take a number of weeks.
What happens if my product is faulty due to a manufacturer error within the returns period?
Assuming the fault is due to a manufacturing error, we will issue a refund or exchange as normal but you will still need to put this through as a warranty so our team are aware.