Ruffwear Front Range Collar Twilight Grey

Delivery and Returns

UK Standard Delivery

• From the 20/03/2020 we are offering free Uk standard delivery on all orders.
• We usually use Royal Mail - tracking reference can be followed here.
• Deliveries will usually be made within 3-5 working days after you place your order [excluding Weekends]
• UK Standard Delivery is Free for orders over £30 (£3.50 for orders under £15, £2 for orders £15-£29.99) and your order will be sent out via the most suitable carrier, depending on size and weight.
• Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.
• If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
• Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

UK Next Day Delivery

• If you require a specific delivery day (other than standard next day delivery) or have an urgent delivery requirement please contact our Customer Services team.
• The following are details of our UK Next Day Delivery (up to 2kg) service:
• If you order by 2pm, Monday to Thursday, you will receive your goods the next day.
• If you order by 2pm on Friday you will receive your goods on the following Monday.
• If you order anytime on Saturday or on Sunday, you will receive your goods on the Tuesday.
• Any orders placed on a Bank Holiday Weekend will be delivered 2 working days later.
• We do not deliver on a Bank Holiday so please be aware of any impending ones when you order.
• The cost of Next Day Delivery is £5.00 for orders over £30 (£10 for orders under £30)
• Our carrier will deliver your parcel between 7am and 9pm. A signature will be required on receipt. If you are not around to accept your parcel a calling card will be left.
• Next Day Delivery is not available to the following: Europe, Ireland and some parts of Scotland.

International Delivery Information

• International shipping is charged on a flat rate basis, regardless of the weight of your parcel - maximum weight 2kg
• Standard and Express delivery services are available for most of the countries that we ship to.
• Shipping will be automatically calculated at the checkout page when both the delivery destination and service option is selected.
• The summary of delivery timescales and cost are as follows:
  • Area Standard Delivery Times In Working Days (Monday - Friday) Standard Costs
    • Americas From 7 Days £20.00
    • Europe From 5 Days £12.00
    • Rest of the World From 6 Days £20.00
• When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and will require a signature on receipt.
• Your order will be dispatched via the most suitable carrier, depending on size and weight.
• For orders being sent outside the EU, VAT is deducted from the price when a non-EU delivery address is selected.
• Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
• Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
• If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

Returns Information

• Goods may be returned for refund or exchange within 30 days of receipt. (If you notify us within 30 days that you are returning an item you are entitled to a further 30 days from notification to return the item/s). Returned items must not be worn, soiled or damaged in any way, and must be 'as sold'. All of our stock items are dispatched with manufacturers labels/swing tags which for part of the manufacturer's warranty. This is checked before dispatch. Returns will not be accepted without these labels/tags attached. Goods returned after the returns period will not be refunded but may be credited at our discretion.Any postage charged is deemed to be separate to the contract for goods and will not be refundable.
• You do not need to contact us to notify us of your return, unless the item is faulty or is outside of our 14-day policy and you wish to confirm that we are prepared to credit you.
• Goods must be packaged securely to ensure they are not damaged in transit. The responsibility and liability of the goods remains with you until we are in receipt of the goods.
• Goods are returned to us at your cost. Please include a note to say whether you wish to have an exchange or refund.
• Customers exchanging goods will be charged the appropriate delivery charge on their new order.


• Please return goods to:
  The Epicentre, Compston Road, Ambleside, LA22 9DR